Photo of Emma Knight + Photo of Julia McConell

Emma Knight & Julia McConell

Prototyping a magic pocket tool

We’ll share a case study on how we used co-design techniques and user research to design an app for clients of New Zealand’s Ministry of Social Development. In particular, we’ll talk about:

• using user centred design to become more client centric
• how MSD is moving to deliver better digital services
• how we busted assumptions and found opportunities